monday
9:00 AM - 6:00 PM
tuesday
9:00 AM - 6:00 PM
wednesday
9:00 AM - 6:00 PM
thursday
9:00 AM - 6:00 PM
friday
9:00 AM - 6:00 PM
saturday
9:00 AM - 6:00 PM
sunday
9:00 AM - 6:00 PM
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Zappnott
Your store online
#10 b98 jacinto,
rizal,
makati city,
metro manila
1649
+639289453720
Store Policy
🛒 Order & Payment Policy
- All prices are in Philippine Peso (₱) and include VAT unless stated otherwise.
- Payments accepted via bank transfer, e-wallets (GCash/Maya), and card payments.
- Orders are processed only after full payment is confirmed.
- We reserve the right to cancel unconfirmed orders after 24 hours.
🚚 Shipping & Delivery
- We ship nationwide across the Philippines. Shipping fees are calculated at checkout.
- Orders are packed and shipped within 1–3 business days (excluding weekends & holidays).
- Delivery takes 3–7 business days for Metro Manila; 5–12 days for provincial areas.
- We are not liable for delays caused by courier services, weather, or customs issues.
🔄 Return & Exchange Policy
- Defective/Wrong Items: Notify us within 48 hours of delivery with clear photos/videos. We offer free exchange or full refund for manufacturing defects or order errors.
- Change of Mind: We accept returns for unused, unwashed, and tagged items within 7 days of delivery. Buyer covers return shipping fee; exchange credit only.
- Final Sale: Custom/on-demand items are non-returnable & non-refundable unless damaged upon arrival.
🛡️ Quality & Care
- We inspect every item before shipping to ensure quality.
- Minor variations in print/embroidery are normal and add to each piece’s unique character.
- Follow care labels to preserve your garment’s quality and fit.
🔒 Privacy & Security
- Your personal details are used only for order processing and updates. We never share your data with third parties.
- All transactions are secured with Enstack’s ShopSafe protection.
📞 Contact Us
For concerns, inquiries, or assistance:
📧 Message us directly via our store page
⏰ Response time: Within 24 hours (business days)
We reserve the right to update these policies anytime; changes take effect when posted on this page.
Shipping 🚚 Zappnott Shipping Policy
📦 Processing Time
- All orders are verified and packed within 1–3 business days (Monday–Saturday, excluding holidays).
- You will get a tracking number once your order is handed over to the courier.
- Orders placed on weekends/holidays will be processed the next working day.
🇵🇭 Delivery Coverage & Estimated Time
Location Estimated Delivery
Metro Manila 2–5 business days
Luzon (Provincial) 4–8 business days
Visayas & Mindanao 7–14 business days
Note: These are estimated times only; delays from couriers, weather, or holidays are beyond our control.
💰 Shipping Fees
- Calculated automatically at checkout based on your location and order weight/size.
- We offer free shipping for orders over ₱[you can set your amount, e.g., ₱1,500] within the Philippines.
- Rates are based on standard courier rates (J&T, LBC, Flash Express, etc.).
📋 Delivery Rules
- Please provide a complete, accurate address and active contact number to avoid failed deliveries.
- Someone must be available to receive the parcel; re-delivery may incur extra fees.
- We are not liable for lost/stolen parcels marked “delivered” by the courier, but we will assist you in filing a claim.
❌ Failed Delivery / Returns
- If the parcel is returned to us due to wrong address, unclaimed, or refused delivery by the buyer: you will shoulder the re-shipping fee.
- We will hold returned parcels for 7 days; beyond that, we may process a refund minus shipping fees, or cancel the order.
📦 Processing Time
- All orders are verified and packed within 1–3 business days (Monday–Saturday, excluding holidays).
- You will get a tracking number once your order is handed over to the courier.
- Orders placed on weekends/holidays will be processed the next working day.
🇵🇭 Delivery Coverage & Estimated Time
Location Estimated Delivery
Metro Manila 2–5 business days
Luzon (Provincial) 4–8 business days
Visayas & Mindanao 7–14 business days
Note: These are estimated times only; delays from couriers, weather, or holidays are beyond our control.
💰 Shipping Fees
- Calculated automatically at checkout based on your location and order weight/size.
- We offer free shipping for orders over ₱[you can set your amount, e.g., ₱1,500] within the Philippines.
- Rates are based on standard courier rates (J&T, LBC, Flash Express, etc.).
📋 Delivery Rules
- Please provide a complete, accurate address and active contact number to avoid failed deliveries.
- Someone must be available to receive the parcel; re-delivery may incur extra fees.
- We are not liable for lost/stolen parcels marked “delivered” by the courier, but we will assist you in filing a claim.
❌ Failed Delivery / Returns
- If the parcel is returned to us due to wrong address, unclaimed, or refused delivery by the buyer: you will shoulder the re-shipping fee.
- We will hold returned parcels for 7 days; beyond that, we may process a refund minus shipping fees, or cancel the order.
Payments 💳 Zappnott Payment Methods
✅ Accepted Payment Options
All payments are processed securely; we never share your financial details with others.
📱 E-Wallets (Instant Confirmation)
- GCash
- Maya
Send proof of payment after transfer; orders process once confirmed.
🏦 Bank Transfers
- BDO | BPI | Metrobank | Landbank
Bank details will be sent at checkout; please send your deposit slip/transaction screenshot for verification.
💳 Online Card Payments
- Visa | Mastercard | JCB
Secure card processing via our store’s payment gateway.
📍 Cash on Pickup
Available for pre-arranged local meetups/self-pickup only (Rizal/Cavite nearby areas). Contact us first to schedule.
📌 Important Payment Rules
- All prices are in Philippine Peso (₱).
- Full payment is required before we process and ship your order.
- Please send your payment proof within 24 hours after ordering; unpaid orders may be cancelled automatically.
- Always keep your transaction receipt/reference number until you receive your order.
- We do not accept cash-on-delivery (COD) for shipping services at this time.
✅ Accepted Payment Options
All payments are processed securely; we never share your financial details with others.
📱 E-Wallets (Instant Confirmation)
- GCash
- Maya
Send proof of payment after transfer; orders process once confirmed.
🏦 Bank Transfers
- BDO | BPI | Metrobank | Landbank
Bank details will be sent at checkout; please send your deposit slip/transaction screenshot for verification.
💳 Online Card Payments
- Visa | Mastercard | JCB
Secure card processing via our store’s payment gateway.
📍 Cash on Pickup
Available for pre-arranged local meetups/self-pickup only (Rizal/Cavite nearby areas). Contact us first to schedule.
📌 Important Payment Rules
- All prices are in Philippine Peso (₱).
- Full payment is required before we process and ship your order.
- Please send your payment proof within 24 hours after ordering; unpaid orders may be cancelled automatically.
- Always keep your transaction receipt/reference number until you receive your order.
- We do not accept cash-on-delivery (COD) for shipping services at this time.