- To our valued and loyal customers, please be informed that we do not usually issue refunds if the item arrives damaged. This is because we carefully secure the packaging of our products before delivery or shipment. It is possible the damage occurred during transit.

- We may still replace the item or your order, but it will depend on the situation after we investigate what happened.

- Please report any issues to us immediately after receiving and opening your order. We will not be able to address any issues reported after a delay, for the benefit of both parties.

- Always make sure to video record yourself opening the item and take pictures of it as well, so we can replace it if needed.

- We always remember that each customer is important to us, and we would never intentionally compromise the quality of our products, as this would negatively impact our business.