monday
9:00 AM - 6:00 PM
tuesday
9:00 AM - 6:00 PM
wednesday
9:00 AM - 6:00 PM
thursday
9:00 AM - 6:00 PM
friday
9:00 AM - 6:00 PM
saturday
9:00 AM - 6:00 PM
sunday
9:00 AM - 6:00 PM
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Luggage Master
Luggage Master is the newest start-up "Filipino Luggage Brand" in the Philippines.
515 kapok st.,
barangka itaas,
mandaluyong,
metro manila
1550
+639064677475
Store Policy
Welcome to Master Luggage!
We’re committed to providing you with the best shopping experience. By shopping with us, you agree to the following policies:
Product Information: We strive to provide accurate descriptions and images of our products. However, slight variations in color and design may occur due to different monitor settings.
Order Processing: Orders are processed within 1-2 business days. You will receive a confirmation email and SMS once your order is placed and another when it ships.
Customer Support: For any inquiries, please contact us at manangan.charm@gmail.com and or +639064677475. We are here to help!
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Return Policy
We want you to love your purchase, but if you’re not satisfied, we accept returns:
Return Period: You have 2 days from the date of delivery to initiate a return.
Condition: Items must be unused, in their original packaging, and with all tags attached.
How to Return: To initiate a return, please contact us for a return authorization.
Refund Processing: Once we receive your return, we will process your refund with minimal charges within 5-7 business days.
Shipping We offer shipping options to meet your needs:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 1-2 business days
- International Shipping: Delivery times vary by country.
Shipping Costs: Shipping fees are calculated at checkout based on your location and the size of your order.
Order Tracking: Once your order ships, you’ll receive a tracking link via SMS. You can track your shipment through our partnered courier website.
Delivery Issues: If your package is delayed or lost, please contact us within 3 days for assistance.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 1-2 business days
- International Shipping: Delivery times vary by country.
Shipping Costs: Shipping fees are calculated at checkout based on your location and the size of your order.
Order Tracking: Once your order ships, you’ll receive a tracking link via SMS. You can track your shipment through our partnered courier website.
Delivery Issues: If your package is delayed or lost, please contact us within 3 days for assistance.
Payments We accept a variety of payment methods to make your shopping experience seamless:
- e-Wallets like Gcash, Maya, and GrabPay
- Direct Debit for BPI, and Unionbank
- Credit/Debit Cards (Visa, MasterCard)
All transactions are processed securely. Our webstore provider used encryption technology to protect your payment information.
Payment Confirmation: Upon successful payment, you will receive a confirmation email and SMS with your order details.
Refunds and Cancellations: If you wish to cancel your order, please contact us within 24 hours. Refunds will be processed within 5-7 business days after we receive your return.
- e-Wallets like Gcash, Maya, and GrabPay
- Direct Debit for BPI, and Unionbank
- Credit/Debit Cards (Visa, MasterCard)
All transactions are processed securely. Our webstore provider used encryption technology to protect your payment information.
Payment Confirmation: Upon successful payment, you will receive a confirmation email and SMS with your order details.
Refunds and Cancellations: If you wish to cancel your order, please contact us within 24 hours. Refunds will be processed within 5-7 business days after we receive your return.