1. Order Processing and Customization
Design Approval: Customers must approve the design, spelling, and customization details before production begins.
Production Time: Customization adds extra time to the production process. Estimated production time will be specified at the time of order.
Changes After Order: Once an order is placed and confirmed, changes to the customization may not be possible or may incur additional charges.

2. Returns and Exchanges
No Returns/Exchanges: Due to the personalized nature of these products, returns or exchanges are not accepted unless the item is defective or an error was made by the store.
Defective Products: If the product arrives damaged or defective, customers must notify the store within a specified period (e.g., 7 days) and provide photographic evidence. The store will offer a replacement or repair.
Incorrect Customization: If the store makes a mistake in the customization, a replacement or refund will be offered.

3. Refunds
Non-Refundable: Personalized products are generally non-refundable unless damaged, defective, or incorrect due to store error.
Cancellations: All personalized products offered may no longer be cancelled as production may have begun.

4. Customer Responsibility
Accuracy of Information: Customers are responsible for providing accurate customization details (e.g., spelling, color preferences, sizes). The store will not be liable for errors made by the customer in the customization request.
Approval Process: It is the customer’s responsibility to review and approve all personalization details before final confirmation.