Policies

Denlly's Cookies - Store Policies

I. Ordering & Payment:

* Order Placement:
* Orders can be placed online through our website https://enstack.ph/enstack-store361, by phone at 09053883361, or in person at our store.
* Custom orders require a minimum 3 days' notice.
* Large orders (e.g., for events) may require a deposit.

* Payment:
* We accept Cash, Gcash, Paymaya and bank transfer ( Unionbank).
* Payment is due at the time of order placement for online and phone orders.
* For in-store purchases, payment is due at the time of purchase.
* Deposits for large or custom orders are non-refundable.

* Order Changes/Cancellations:
* Changes to orders may be accommodated if requested within 12 hours of placing the order, subject to availability.
* Cancellations must be made at least 12 hours before the scheduled pickup/delivery time.
* Custom order cancellations may not be eligible for refunds, depending on the stage of production.

II. Product & Quality:

* Freshness:
* Our cookies are baked fresh daily.
* We recommend consuming our cookies within 7 days for optimal freshness.
* Storage instructions: Keeping Your Cookies Delicious: A Quick Guide
* Eat 'em fresh! Our cookies taste best within a few days.
* Keep 'em sealed: Store in an airtight container or bag.
* Different cookies, different spots: Keep crispy cookies separate from chewy ones.
* Fridge for frosting: If your cookies have frosting or creamy fillings, pop them in the fridge.
* Freeze for later: Want to save some? Freeze them in a sealed bag or container.

* Allergens:
* Our products may contain or come into contact with common allergens, including but not limited to: nuts, dairy, gluten, soy, and eggs.
* We take precautions to prevent cross-contamination, but we cannot guarantee an allergen-free environment.
* Please inform us of any allergies when placing your order.

* Product Variations:
* Due to the handmade nature of our products, slight variations in size, shape, and appearance may occur.
* We reserve the right to modify recipes or product offerings without prior notice.

III. Pickup & Delivery:

* Pickup:
* Pickup orders can be collected during our store hours.
* Please bring your order confirmation or order number for pickup.
* If a pickup order is not picked up within 24 hours of the agreed upon time, then the product may be sold, and no refund will be issued.

* Delivery:
* Delivery is available within Metro Manila.
* Delivery fees apply and will be calculated at checkout.
* Please provide accurate delivery information, including address and contact number.
* We are not responsible for delays caused by incorrect delivery information or circumstances beyond our control.
* If no one is able to recieve the delivery, the product will be brought back to the store, and no refund will be issued.

* Shipping:
* If shipping is offered, provide all relevant shipping information, including shipping areas, shipping costs, and shipping times.

IV. Returns & Refunds:

* Quality Issues:
* If you are unsatisfied with the quality of our products, please contact us within 24 hours of purchase.
* We may offer a replacement or refund for products that are deemed to be defective or of poor quality.
* Refunds will be issued in the original form of payment.

* Other Returns:
* Due to the perishable nature of our products, we do not accept returns for reasons other than quality issues.

V. Customer Service:

* Contact Information:
* For inquiries or concerns, please contact us at:
* Phone: 09053883361
* Email: denllysph@gmail.com
* Feedback:
* We value your feedback and strive to provide excellent customer service.

VI. Miscellaneous:

* Privacy Policy:
* We respect your privacy and will not share your personal information with third parties, except as required by law.
* Changes to Policies:
* We reserve the right to modify these policies at any time without prior notice.
Disclaimer:
* These policies are subject to change without notice.