Welcome to CozyCup Beverages! We’re thrilled to provide you with a curated selection of quality beverages. Please review the following policies to ensure a smooth and satisfying shopping experience.

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1. 📦 Shipping Policy
Processing Time: Orders are processed within 1–2 business days.
Delivery Time: Standard delivery within 3–7 business days, depending on your location.
Shipping Areas: We currently deliver within the Philippines.
Shipping Fees: Calculated at checkout based on weight and delivery address.

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2. 🔄 Return & Refund Policy
Non-Alcoholic Beverages: May be returned within 7 days if unopened and in original packaging. Shipping shall be shouldered by the buyer.
Refund Process: Refunds will be processed within 5–7 business days after approval.

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3. 🧾 Order Cancellations
Orders can be canceled within 2 hours of placement. Please contact us immediately.
Once shipped, orders cannot be canceled.

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4. 📫 Delivery Requirements
A valid government-issued ID must be presented upon delivery of alcoholic beverages.
If no eligible recipient is present, the order will be rescheduled or canceled.

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5. 🛡️ Privacy & Data Security
We are committed to protecting your personal data. Information collected is used solely for processing your orders and enhancing your shopping experience.

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6. 📞 Customer Service
If you have questions or need assistance, feel free to reach out:
Email: cozycupcreationsph@gmail.com
Hours: Monday to Sunday, 9 AM – 6 PM